COOKIE POLICY

Version: 29 January 2025

 

Thank you for visiting our website!

 

We, Virtual Surveyor NV, a public limited company with registered office at 3200 Aarschot, Nieuwlandlaan 111, box 1104, Belgium and with company number BE0871.935.077, would like to inform visitors to our website via this cookie policy about which cookies and/or similar technologies are used on our website, why we do this and how you can delete or disable cookies.

We can adjust this cookie policy if new developments give reason to do so. You can always find the most current version of the cookie policy on our website.

 

1. What is a cookie?

A cookie is generally a small text and number file that we send and store in your web browser or on your mobile device during a visit to our website.  The next time you visit our website using the same web browser or device, this information will be sent back to our website. Cookies help us, for example, to remember your preferences when using our website (e.g. your language choice), unless you have adjusted your browser settings so that they will refuse cookies.

 

2. Types of Cookies

There exist different types of cookies. Cookies can be divided according to their origin:

  • First party cookies are technical cookies that are placed by us and that ensure that our website functions properly. This increases the quality of our products and services.
  • Third party cookies are cookies that are placed by a domain name other than that of our website. If a user visits a website and a third party places a cookie through that website, then that is a third party cookie. For cookies placed by third parties, we would like to refer you to the statements that these parties provide on their respective websites.
    Please note: We cannot exert any influence on the content of these statements nor on the content of the cookies of these third parties.

 

We can also divide cookies in terms of function into, among others:

  • Essential or strictly necessary cookies are (as their name indicates) necessary for the website to function properly or to provide a service you have requested, e.g. by establishing a certain connection. We may place these cookies without your prior consent;
  • Non-essential cookies are cookies that can be placed for statistical, social, targeting and commercial purposes. They have nothing to do with the purely technical support of the website. Non-essential cookies can be first party or third party cookies and can only be placed and used by us if you have given us your prior consent via the cookie banner.

Different types of non-essential cookies can be distinguished:

  • Functional cookies ensure that certain non-essential functionalities of the website work properly.
  • Cookies for statistical purposes allow, among other things, to determine which pages of the website you visit, where your computer is located, etc.
  • Social purpose cookies allow the user to share the content of the visited website directly with others via social media.
  • Cookies for targeting purposes allow a profile to be built up based on your surfing behavior so that the advertisements shown are tailored to your interests.
  • Cookies for tracking purposes allow you to monitor your internet behavior over time.
  • Advertising/Marketing cookies are used to deliver tailored advertisements and track the effectiveness of our marketing efforts.

 

Cookies can also be divided according to their lifespan:

  • Persistent cookies: These cookies remain on the user's device for the duration specified in the cookie. They are activated each time the user visits the website that placed this cookie. Most non-essential cookies are persistent cookies.
  • Session cookies: These cookies allow us to simplify and link a user's actions during a browser session. A browser session begins when a user opens the browser window and ends when they close the browser window. Session cookies are placed temporarily. As soon as you close the browser, all session cookies are deleted. Most functional cookies are session cookies.

 

3. Information about the use of cookies on our website

When you use the website, the following cookies are used:

Name Type Origin Description Retention period

.ASPXANONYMOUS

Essential cookie

First party cookie

This cookie is used by sites using the .NET technology platform from Microsoft. It enables the site to maintain an anonymous user-id to track unique users within a session without them logging in or otherwise identifying themselves.

2 months 9 days

ARRAffinity Essential cookie First party cookie This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.  Session

ARRAffinitySameSite

Essential cookie

First party cookie

When using Microsoft Azure as a hosting platform and enabling load balancing, this cookie ensures that requests from one visitor browsing session are always handled by the same server in the cluster.

Session

 

 

VisitorCountry2 Essential cookie First party cookie The cookie determines the country-setting of the visitor. This allows the website to show content most relevant to that region and language. 3 months

__RequestVerificationToken

Essential cookie

First party cookie

This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.

Session

dnn_IsMobile

Functional cookie

First party cookie

 

This cookie is used to determine whether the visitor is accessing the site from a mobile device. It ensures the website displays correctly across different devices.

Session

language Functional cookie First party cookie There are many different types of cookies associated with this name, and a more detailed look at how it is used on a particular website is generally recommended. However, in most cases it will likely be used to store language preferences, potentially to serve up content in the stored language. The ICC category given here is based on this usage. Session
cookieconsent_status Essential cookie First party cookie Stores the current website's display language Session

ai_session

Statistical/Performance cookie

Third party cookie

This cookie supports the monitoring of the website’s performance via Application Insights. The cookie holds a unique value for the user’s browser session which allows the monitoring of the website’s performance more effectively. The cookie contains no personally identifiable information. Any data stored at Application Insights is anonymised.

30 minutes

ai_user

Statistical/Performance cookie

Third party cookie

This cookie allows collection of website performance data to ensure it is operating efficiently. The service is provided by Application Insights and the data stored allows us to identify and resolve performance issues should they occur on the site. The cookie holds an anonymous id value which is used to identify a user’s journey across pages on the website. The cookie contains no personally identifiable information. Any data stored at Application Insights is anonymised.

1 year

 

Other third party cookies:

  • Google Ads: These cookies are used for advertising purposes, enabling us to show you relevant ads based on your browsing history and interactions with our website. More details
  • Google Analytics: We use these cookies to collect data about website usage, such as the number of visitors and how they navigate through our site. This data helps us optimize the website for a better user experience. More details
  • Google Fonts: These cookies ensure that our website's fonts are displayed correctly, improving the site's visual appeal. More details
  • YouTube: If you interact with embedded YouTube videos on our website, cookies may be set by YouTube to track video views and enhance your video-watching experience. More details

Please read our privacy statement (Privacy Policy) to learn how we process and secure personal data, how long we keep it and what privacy rights you have.

 

4. Accept Cookies

A cookie banner will appear on your first visit to our website. Using this cookie banner, we inform you about which cookies we use and ask you whether we may use certain cookies. You are free to agree to this or not. 

Please note that some functionalities on our website may not work or not work completely if not all cookies are accepted.

 

5. Manage Cookies

If you do not want websites to place cookies on your computer or you want to delete your cookies, you can change your cookie settings in your web browser. 

These settings can usually be found in the 'Options' or 'Preferences' menu of your web browser. You can also adjust your settings so that your browser refuses all cookies or only cookies from third parties. 

To better understand these settings, you can consult the 'Help' function in your web browser for more details.

Useful information about cookies can be found at: https://www.allaboutcookies.org en http://www.youronlinechoices.com/be-nl/.
 

6. Your Privacy Rights

In order to give you more control over the processing of your personal data, you have various rights These rights are inter alia provided in articles 15-22 GDPR.

You have the following rights:

  • The right of access to the processed personal data (art. 15 GDPR): 

You have the right to obtain our confirmation as to whether or not your personal data is being processed, and, where that is the case, to obtain access to the personal data and the following information:

a)    The purposes of the processing; 
b)    The categories of personal data concerned; 
c)    The recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations; 
d)    Where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period; 
e)    The existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
f)    the right to lodge a complaint with a supervisory authority;
g)    where the personal data are not collected from the data subject, any available information as to their source; 
h)    the existence of automated decision-making.

If we cannot give you access to your personal data (for example due to legal obligations), we will let you know why this is not possible. 

You can also obtain a free copy of the processed personal data in an understandable form. Please note that we may charge a reasonable fee to cover our administrative costs for any additional copies you request.

  • The right to be forgotten or to request erasure of personal data (art. 17 GDPR)

In certain cases you can ask us to delete your personal data. Please also note that your right to be forgotten is not absolute. We have the right to continue to store your personal data when this is necessary for, among other things, the execution of the agreement, compliance with a legal obligation or the establishment and exercise or substantiation of a legal claim. We will inform you in more detail about this in our response to your request.

  • The right to correction and addition (Art. 16 GDPR):

If your personal data is incorrect, outdated or incomplete, you can ask us to have these inaccuracies or incompleteness corrected.

  • The right to data portability (art. 20 GDPR): 

You also have the right, under certain conditions, to have us transfer the personal data that you have provided to us for the execution of the agreement or for which you have given permission, to another controller. As far as technically possible, we will provide your personal data directly to the new controller.

  • Right to restriction of proccesing (art. 18 GDPR): 

If one of the following applies, you can request us to restrict the processing of your personal data:

a)    you contest the accuracy of that personal data (in which case its use will be limited for a period that allows us to verify the accuracy of the personal data);
b)    the processing of your personal data is unlawful;
c)    we no longer need your personal data for the original processing purposes, but you need them for the establishment, exercise or defense of legal claims;
d)    As long as no decision has been made regarding the exercise of your right to object to the processing, you may request the restriction of the use of your personal data.

  • The right to object (art. 21 GDPR):

You can object to the processing of your personal data on the basis of your special situation, if this processing is part of our legitimate interest or in the performance of a task of general interest. In that case, we will cease processing your personal data unless we can demonstrate compelling and legitimate grounds for the processing that override yours, or where the processing of the personal data is related to the establishment, exercise or defense of legal claims.

  • Automate individual decision-making, including profiling (art. 22 GDPR):

You have the right not to be subject to a decision based solely on automated data processing that significantly affects you or has legal effects and is made without substantial human intervention.

You cannot rely on this right in three situations:

a)    if a law allows this (for example to prevent tax fraud);
b)    if the decision-making is based on the explicit consent of the data subject; or
c)    if this is necessary for the conclusion or execution of an agreement (please note that we always assess on a case-by-case basis whether there are less privacy-invasive methods to conclude or execute the agreement).

  • The right to withdraw your consent (art. 7 GDPR):

When your personal data is processed on the basis of your consent, you can withdraw this consent at any time upon simple request and free of charge. 

 

7. Exercising Your Rights

To exercise these rights, please contact us using the contact details provided under the heading "Questions?". In order to verify your identity, we ask you to send a copy of the frontside of your identity card. We ask you to make your national register number and image on your identity card illegible. In any case, we will process your identity card data solely to verify your identity and will not store or register it in our systems.

You can exercise all these rights free of charge, unless your request is manifestly unfounded or excessive (for example due to its repetitive nature). In that case, we have the right to charge you a reasonable fee or refuse to comply with your request.
 

8. Questions

Then you can always contact us via this link.